Welcome to Edge Sports UK - Tel. 0191 3082106

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Customer Service

Max Rider Weight

The maximum rider weight for Edge Design Carbon products is 105kg. Edge Design produce and test all their products to comply with EN conformity.

Shipping & Delivery

We will ship your order by the most appropriate method. 

Our aim is to process all orders within 24hours of reciept.  We do not offer a guarenteed next day service. If you require an item urgently please conatct us and we will try our best to accommodate your requirements.

Our shipping rates are based on total order weight. The weight of the item has been determined by us and is dependent on its physical size as well as weight. The shipping weight of the item is not based on actual physical weight in our system. 

UK

Weight Service Cost
0- 500g Royal Mail RM48 £0.00
0 - 10kg Royal Mail Tracked 48* £2.99
0 - 10kg Royal Mail Tracked 24* £4.99
0 - 30kg Interlink Next Day (Mon - Fri Only)** £6.99
30 - 150kg UPS Next Day (Mon - Fri Only)** £40.00

*Maximum parcel size of RM Medium. If the total order size exceeds medium parcel, we will choose to send the parcel by the next best available service at our cost (UK Only)

**UPS and Interlink services only deliver Monday to Friday. We currently do not offer an premium weekend delivery service.

EU and World WIde.

Will ship all items except Rhino Goo Cleaning Products and Nuflex Products to the EU and World Wide. If you require a parcel to be trackable, then pick a trackable option. We do not provide tracking numbers for items you have chosen not to track. 

We stronlgy recommend all orders to the EU and World Wide are tracked, we do offer a non trackable service on small items. 

Weight Service Cost
0- 300g International Standard (not tracked) £3.99
0 - 2kg International Tracked £7.99
2 - 5kg International Tracked £9.99
5 - 10kg International Tracked £19.99
10 - 20kg International Tracked £29.99

Privacy & Security
Your privacy is important to us. Please review our Privacy Policy, which also governs your visit to this site, in order to understand our practices. Please note your statutory rights are not affected.

We are committed to protecting your privacy. Please read this following to learn more about our privacy policy.

What we collect and what we use it for;

The personally identifiable information we gather from you when you place an order with us, will only be used to help us serve you. It will be used to process your orders on www.edgesportsuk.com. If you send us an email, we will retain the content of your email and your email address to respond to your message and handle any follow up.

You are able to withhold all personal information that is not required to complete the order transaction. We do not collect any sensitive personal information in line with the Data Protection Act 1998. Personal information will only be held for as long as it is needed for the purpose it was collected.

You will be informed if at any time www.edgesportsuk.com intends to transfer personal information outside the European Economical Area.

What information do we share?

Information about our customers is an important part of our business. www.edgesportsuk.com will not sell, trade or rent your personal information to others.

Cookies

Cookies are small pieces of information that are stored on your computer's hard drive by your browser. Our cookies do not contain any personally identifying information but allow us to provide features to make your shopping on our website easier. Most browsers allow the cookie function to be turned off. If you want to know how to do this look at the help menu on your browser.

In summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at www.edgesportsuk.com possible and to enhance your overall shopping experience.

Your consent

By using our Web site, you consent to the collection and use of this information by www.edgesportsuk.com. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.


Terms & Conditions

These terms and conditions help to keep this website a safe place to trade and set out the full extent of any agreement reached between you and www.edgesportsuk.com in connection with this site. You should understand that by placing an order, you accept the following terms and conditions:

www.edgesportsuk.com is an internet trading name of Edge Sports UK LLP a company operated and registered in the UK, Registration No. OC385089

Your contract for purchases made through this web site is with Edge Sports UK LLP

You agree that e-mail can be used as a long-distance means of communication.

No contract for the sale of any product will subsist between you and Edge Sports UK LLP unless and until Edge Sports UK LLP accepts your order by way of an e-mail confirming that it has received payment in full for all the goods you have ordered, and that the goods have been shipped to the specified address. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Edge Sports UK LLP sends the e-mail to you (whether or not you receive that e-mail). This confirmation (not request) e-mail amounts to an acceptance by Edge Sports UK LLP of your offer to buy goods from Edge Sports UK LLP or a 3rd party supplier that is engaged on your behalf by Edge Sports UK LLP.

You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.

Edge Sports UK LLP will not pass on your personal or credit or debit card details to any third party.

You undertake that all details you provide to Edge Sports UK LLP for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

If there are any changes to the details supplied by you it is your responsibility to inform Edge Sports UK LLP as soon as possible.

Liability

Edge Sports UK LLP does not accept liability for any errors and omissions and reserve the right to change information, specifications and descriptions of listed goods, products and services.

Edge Sports UK LLP will do its best to correct errors and omissions as quickly as practicable after being notified of them.

Edge Sports UK LLP do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Edge Sports UK LLPwebsite or for any products or services purchased from the Edge Sports UK LLP.

Edge Sports UK LLPwill only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of any claim.

All electrical products are covered by a minimum 12 month manufacturer's warranty. If your product develops a fault whilst under warranty, please refer to our returns policy.

Processing of orders

Credit and Debit cards are debited before items are shipped by Edge Sports UK LLP. All prices include sales taxes (where applicable) unless otherwise stated.

Every purchase you make shall be deemed performed in the United Kingdom. The law of the United Kingdom shall govern every aspect of contractual agreement concerning purchases made from this web site.

Edge Sports UK LLP aim to arrange shipment of all in stock items within 48 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate. You can keep track of your order status yourself on-line on the 'View My Orders' page.

Delivery/Title/Risk

The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that your goods may be part-shipped.

Title to any product ordered will pass to you once Edge Sports UK LLPhas received payment in full for that product.

If your delivery address is outside of the United Kingdom you maybe subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country;

Edge Sports UK LLP advises each customer to contact their local customs office for further information.

From time to time Edge Sports UK LLP may engage a 3rd party to fulfill orders, a contract for the sale of these products will be made between the 3rd party supplier and yourself.

Please note that when shipping products internationally you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Returns

You have a right to cancel your order for any item purchased through our website with or without reason, under the distance selling regulations for refund. If you are unhappy with your purchase we accept unworn returns for replacement or refund within 14 days.

Our returns address is: 

Edge Sports UK LLP
19a The Front
Middleton One Row
Darlington
DL2 1AS
 
Tel. 0191 308 2106
 

Faulty returns must be sent back for inspection before a refund will be issued. If the product is found to have a defect you will be offered a refund or exchange (if available). Refunds will ONLY be given for damaged goods where no replacement product can be supplied. Damage due to normal wear and tear, misuse, alteration to the product, or negligence is not covered under our returns policy and refund will not be given.

Returned goods must be adequately sealed in original packaging. On returning items the original packaging should also be returned undamaged and as received. This must be wrapped in an extra outer layer. Failure to do so could result in only a partial refund being issued.

Please ensure you ask for a certificate of posting as proof you have sent the package. Royal Mail do charge for issuing a certificate. If you return an item without proof of postage and it is lost in transit we reserve the right not to issue a refund. You are responsible for the item until we receive it therefore we suggest you return the parcel using Royal Mail Recorded (Signed For) Delivery or similar. We will not refund the postage paid by the customer on unwanted returned items or sizing issues (so please contact us regarding sizing prior to ordering if you are unsure).

Miscellaneous

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.

Edge Sports UK LLP may amend these terms and conditions from time to time, and place the new version on the website. All purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms.

 

These terms and conditions shall apply when Edge Sports UK LLP accepts your order by e-mail confirming that it has received payment in full for all the goods you have ordered. They shall supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between Edge Sports UK LLP and you relating to your purchase. Edge Sports UK LLP advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by Edge Sports UK LLP
You are advised to read (and are responsible for reading) all information on this website fully